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Privacy Policy at The Mall:
Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy.
Personal Information that we collect:
Personal information is collected for the purpose of identifying, locating or contacting any of our valued customers. It is necessary for giving our customers the genuine experience of online shopping. The types of Personal Information that we collect are:
- Contact Information that allows us to communicate with you, such as your name, postal addresses, email addresses, social media website user account names, telephone numbers, or other addresses at which you receive communications from or on behalf of The Mall.
- Transaction Information on how and what you are purchasing from The Mall.
- Financial Account Information, including your Bkash account numbers or your Credit/Debit card information, to process payments for when you buy at The Mall.
How we collect such Information:
We ask you for Personal Information when you register, subscribe, create an account, order a deal, or otherwise interact with the Sites or contact.
How we use such Information:
- To operate and improve our Sites to maximize the customers satisfaction
- Provide customers with offers for products and services
- Process orders, including purchase and redemption as well as returns
- Provide customer support, including to our merchants or business partners
- Fulfill requests for services
- Communicate and provide additional information that may be of interest to you, such as news, special offers and coupons, announcements, and marketing materials
- Send you reminders, technical notices, updates, security alerts and support and administrative messages service bulletins, or marketing
- Provide advertisements to you through the Sites, email messages, text messages, applications, or other methods of communication
- Administer surveys, sweepstakes, contests, or other promotional activities or events sponsored by us or our partners.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy.
User account information is retained as long as the account remains active.
If a user deletes their account, personal data will be deleted or anonymized within 30 days, except where retention is required for legal, tax, or regulatory purposes.Order and transaction records may be retained for a longer period to comply with legal obligations.
Data Deletion
Users can delete their account at any time from the user dashboard. Upon deletion request, personal data will be removed from our system within 30 days. However, certain information such as order history may be retained for legal and accounting purposes.
Sharing of Information
We do not sell or rent personal information to third parties. However, we may share necessary information with trusted service providers (such as payment gateways, delivery partners) to process transactions and provide services. We may also disclose information if required by law.
Accessing and Revising Information:
Customers and business partners can access and revise their information at any time simply by accessing their account and editing themselves.
