āĻĒā§āϰāĻ¤ā§āϝāĻžāĻŦāĻ°ā§āϤāύ āύ⧀āϤāĻŋāĻŽāĻžāϞāĻž:
 
     āφāĻĒāύāĻŋ āϝāĻĻāĻŋ āĻļāĻŋāĻĒāĻŋāĻ‚āϝāĻŧ⧇ āĻ•ā§āώāϤāĻŋāĻ—ā§āϰāĻ¸ā§āĻĨāĻ¤ā§āϰ⧁āϟāĻŋāĻĒā§‚āĻ°ā§āĻŖ āĻŦāĻž āφāĻĒāύāĻžāϰ āĻ…āĻ°ā§āĻĄāĻžāϰ āĻ•āϰāĻž āĻĒāĻŖā§āϝ āύāĻž āĻāĻŽāύ āϕ⧋āύ⧋ āĻĒāĻŖā§āϝ āĻĒāĻžāύāϤāĻžāĻšāϞ⧇ āĻ…āύ⧁āĻ—ā§āϰāĻš āĻ•āϰ⧇ āĻāϟāĻŋ The Mall Limited-āĻ āĻĢ⧇āϰāϤ āĻĻāĻŋāύ āĻāĻŦāĻ‚ āφāĻŽāϰāĻž āĻĒā§āϰāϤāĻŋāĻ¸ā§āĻĨāĻžāĻĒāύ⧇āϰ āĻŦā§āϝāĻŦāĻ¸ā§āĻĨāĻž āĻ•āϰāĻŦāĨ¤ āϤāĻŦ⧇ āĻ•āĻŋāϛ⧁ āĻļāĻ°ā§āϤ āĻĒā§āϰāϝ⧋āĻœā§āϝāĨ¤ āϐāϗ⧁āϞāĻŋ:
 
     - āĻ…āĻ°ā§āĻĄāĻžāϰ āĻĄā§‡āϞāĻŋāĻ­āĻžāϰāĻŋ āĻĒāĻžāĻ°ā§āϏāύ⧇āϰ āϏāĻžāĻŽāύ⧇ (āĻĸāĻžāĻ•āĻžāϰ āĻ­āĻŋāϤāϰ⧇āĻšā§‡āĻ• āĻ•āϰāϤ⧇ āĻšāĻŦ⧇āĨ¤
 
     - āϝāĻĻāĻŋ āφāĻĒāύāĻŋ āϕ⧋āύ āĻ¤ā§āϰ⧁āϟāĻŋ āϖ⧁āρāĻœā§‡ āĻĒāĻžāύ āĻāĻŦāĻ‚ āφāĻĒāύāĻŋ āĻŽāύ⧇ āĻ•āϰ⧇āύ āϝ⧇ āφāĻĒāύāĻžāϕ⧇ āĻĒāĻŖā§āϝāϟāĻŋ āĻĢ⧇āϰāϤ āĻĻāĻŋāϤ⧇ āĻšāĻŦ⧇āϤāĻžāĻšāϞ⧇ āϝāϤ āϤāĻžāĻĄāĻŧāĻžāϤāĻžāĻĄāĻŧāĻŋ āϏāĻŽā§āĻ­āĻŦ āĻāĻ•āϟāĻŋ āĻ›āĻŦāĻŋ āϏāĻš "āĻ—ā§āϰāĻžāĻšāĻ• āĻĒāϰāĻŋāώ⧇āĻŦāĻž āĻŦāĻŋāĻ­āĻžāĻ—āϕ⧇ āĻ…āĻŦāĻšāĻŋāϤ āĻ•āϰ⧁āύ āĻāĻŦāĻ‚ āĻ…āĻŦāĻŋāϞāĻŽā§āĻŦ⧇ āϤāĻž āĻĢ⧇āϰāϤ āĻĻāĻŋāύāĨ¤ (āĻĸāĻžāĻ•āĻžāϰ āĻ­āĻŋāϤāϰ⧇)
 
     - āĻĒāĻŖā§āϝāϟāĻŋ āĻ•ā§āώāϤāĻŋāĻ—ā§āϰāĻ¸ā§āϤ āĻšāϞ⧇ āϤāĻž āĻ—ā§āϰāĻšāĻŖ āĻ•āϰāĻžāϰ āϏāĻŽāϝāĻŧ āĻ…āĻŦāĻŋāϞāĻŽā§āĻŦ⧇ āĻ…āĻŦāĻšāĻŋāϤ āĻ•āϰāϤ⧇ āĻšāĻŦ⧇ āĻāĻŦāĻ‚ āĻĒāĻŖā§āϝāϟāĻŋ āĻĒā§āϰāĻžāĻĒā§āϤāĻŋāϰ āĻĻāĻŋāύ āĻĨ⧇āϕ⧇ 3 āĻĻāĻŋāύ⧇āϰ āĻŽāĻ§ā§āϝ⧇ āĻĒ⧁āύāϰāĻžāϝāĻŧ āϚāĻžāϞ⧁ āĻ•āϰāϤ⧇ āĻšāĻŦ⧇āĨ¤ (āĻĸāĻžāĻ•āĻžāϰ āĻŦāĻžāχāϰ⧇)
 
     - āĻĒāĻŖā§āϝāϟāĻŋ āĻ…āĻŦāĻļā§āϝāχ āĻ…āĻ•ā§āώāϤ āĻĨāĻžāĻ•āϤ⧇ āĻšāĻŦ⧇āϤāĻŦ⧇ āĻŦā§āϝāϤāĻŋāĻ•ā§āϰāĻŽ āĻšāϤ⧇ āĻĒāĻžāϰ⧇ (āϝāĻĻāĻŋ āĻĒāĻŖā§āϝāϟāĻŋ āĻ•ā§āώāϤāĻŋāĻ—ā§āϰāĻ¸ā§āϤ āĻšāϝāĻŧ)āĨ¤
 
     - āĻŦā§āϝāĻŦāĻšā§ƒāϤ āĻŦāĻž āĻĒāϰāĻŋāĻŦāĻ°ā§āϤāύ āĻ•āϰāĻž āĻĒāĻŖā§āϝ āĻŦāĻŋāύāĻŋāĻŽāϝāĻŧ āĻŦāĻž āĻĢ⧇āϰāϤ⧇āϰ āϜāĻ¨ā§āϝ āĻŦāĻŋāĻŦ⧇āϚāύāĻž āĻ•āϰāĻž āĻšāĻŦ⧇ āύāĻžāĨ¤
 
     - āĻ—ā§āϰāĻžāĻšāĻ• āϝāĻĻāĻŋ āύāĻŋāĻœā§‡āϰāĻžāχ āĻŦ⧇āϛ⧇ āύ⧇āύ āĻŦāĻž āĻ…āĻ°ā§āĻĄāĻžāϰ āĻĻ⧇āύ āĻāĻŦāĻ‚ āĻĒāĻŖā§āϝāϟāĻŋ āĻĢ⧇āϰāϤ/āĻĒāϰāĻŋāĻŦāĻ°ā§āϤāύ āĻ•āϰāϤ⧇ āϚāĻžāύ (āĻ•ā§āώāϤāĻŋāĻ—ā§āϰāĻ¸ā§āϤ āĻĒāĻŖā§āϝ āĻ›āĻžāĻĄāĻŧāĻžāĻ…āύ⧁āϰ⧋āϧāϟāĻŋ āĻ—ā§āϰāĻšāĻŖ āĻ•āϰāĻž āĻšāĻŦ⧇ āύāĻžāĨ¤
 
     - āĻāĻŦāĻ‚ āĻŦā§āϝāϤāĻŋāĻ•ā§āϰāĻŽā§€ āĻĒāϰāĻŋāĻ¸ā§āĻĨāĻŋāϤāĻŋāϤ⧇ āĻĢ⧇āϰāϤ āĻĻ⧇āĻ“āϝāĻŧāĻžāϰ āĻ•ā§āώ⧇āĻ¤ā§āϰ⧇āĻ—ā§āϰāĻžāĻšāĻ•āϕ⧇ āĻ…āĻŦāĻļā§āϝāχ āĻĒāϰāĻŋāĻŦāĻšāύ āĻ–āϰāϚ āĻĻāĻŋāϤ⧇ āĻšāĻŦ⧇āĨ¤
 
     - āĻĒāĻŖā§āϝ⧇āϰ āϏāĻžāĻĨ⧇ āφāϏāϞ āϚāĻžāϞāĻžāύ āĻ…āĻŦāĻļā§āϝāχ āĻĢ⧇āϰāϤ āĻĻāĻŋāϤ⧇ āĻšāĻŦ⧇āĨ¤
 
āĻĒā§āϰāϤāĻŋāĻĒāĻžāĻĻāύ:
 
     āĻāĻ•āĻŦāĻžāϰ āφāĻŽāϰāĻž āφāĻĒāύāĻžāϰ āĻĢ⧇āϰāϤ āĻĒāĻŖā§āϝāϟāĻŋ āĻĒ⧇āϝāĻŧ⧇ āϗ⧇āϞ⧇āĻĒāĻŖā§āϝāϟāĻŋ āĻĒāĻŖā§āϝ āωāĻ¨ā§āύāϝāĻŧāύ āĻāĻŦāĻ‚ āĻĒāϰāĻŋāĻĻāĻ°ā§āĻļāύ āĻŦāĻŋāĻ­āĻžāϗ⧇ āĻĒāĻžāĻ āĻžāύ⧋ āĻšāĻŦ⧇āĨ¤ āϏāĻŽāĻ¸ā§āϝāĻžāϟāĻŋ āϝāĻžāϚāĻžāχ āĻ•āϰāϤ⧇ 1-2 āĻ•āĻžāĻ°ā§āϝāĻĻāĻŋāĻŦāϏ āϏāĻŽāϝāĻŧ āϞāĻžāĻ—āĻŦ⧇ āĻāĻŦāĻ‚ āϝāĻžāϚāĻžāχ āĻ•āϰāĻžāϰ āĻĒāϰ⧇ āϝāĻĻāĻŋ āĻāϟāĻŋ āĻĒāĻžāĻ“āϝāĻŧāĻž āϝāĻžāϝāĻŧ āϝ⧇ āĻĻāĻžāĻŦāĻŋāϟāĻŋ āĻŦ⧈āϧāϤāĻžāĻšāϞ⧇ āĻĒāĻŖā§āϝāϟāĻŋ āĻŦāĻŋāύāĻŋāĻŽāϝāĻŧ āĻ•āϰāĻž āĻšāĻŦ⧇ āĻŦāĻž āĻ…āĻ°ā§āĻĨ āĻĢ⧇āϰāϤ āĻĻ⧇āĻ“āϝāĻŧāĻž āĻšāĻŦ⧇āĨ¤
 
     āϝāĻĻāĻŋ āĻĻāĻžāĻŦāĻŋāϟāĻŋ āĻŦ⧈āϧ āύāĻž āĻšāϝāĻŧ āϤāĻžāĻšāϞ⧇ The Mall Limited āϟāĻžāĻ•āĻž āĻŦāĻŋāύāĻŋāĻŽāϝāĻŧ āĻŦāĻž āĻĢ⧇āϰāϤ āĻĻāĻŋāϤ⧇ āĻĻāĻžāϝāĻŧāĻŦāĻĻā§āϧ āĻĨāĻžāĻ•āĻŦ⧇ āύāĻžāĨ¤
 
 
āϞāĻžāχāĻĢāĻ¸ā§āϟāĻžāχāϞ⧇āϰ āϰāĻŋāϟāĻžāĻ°ā§āύ āĻĒāϞāĻŋāϏāĻŋ
 
āĻĒāĻŖā§āϝ āĻĢ⧇āϰāϤ āĻĻ⧇āĻ“āϝāĻŧāĻžāϰ āĻĒāĻĻā§āϧāϤāĻŋ:
 
     āĻĒāĻŖā§āϝāϟāĻŋ āĻ…āĻŦāĻļā§āϝāχ āφāĻŽāĻžāĻĻ⧇āϰ āĻĄā§‡āϞāĻŋāĻ­āĻžāϰāĻŋ āĻĒāĻžāĻ°ā§āϏāύ⧇āϰ āϏāĻžāĻŽāύ⧇ (āĻĸāĻžāĻ•āĻžāϰ āĻ­āĻŋāϤāϰ⧇āĻšā§‡āĻ• āĻ•āϰāϤ⧇ āĻšāĻŦ⧇ āĻāĻŦāĻ‚ āĻĸāĻžāĻ•āĻžāϰ āĻŦāĻžāχāϰ⧇āϰ āϜāĻ¨ā§āϝāφāχāĻŸā§‡āĻŽ āĻĄā§‡āϞāĻŋāĻ­āĻžāϰāĻŋāϰ āĻĒāϰ⧇ āφāĻĒāύāĻžāϰ āĻĒāĻŖā§āϝāϟāĻŋ āĻĢ⧇āϰāϤ āĻĻāĻŋāϤ⧇ āϚāĻžāύ āϤāĻž āφāĻŽāĻžāĻĻ⧇āϰ āϜāĻžāύāĻžāύ⧋āϰ āϜāĻ¨ā§āϝ āφāĻĒāύāĻžāϰ āĻ•āĻžāϛ⧇ āϏāĻ°ā§āĻŦāĻžāϧāĻŋāĻ• 24 āϘāĻ¨ā§āϟāĻž āϏāĻŽāϝāĻŧ āĻĨāĻžāĻ•āĻŦ⧇āĨ¤ āϝāĻĻāĻŋ āφāĻĒāύāĻžāϰ āφāχāĻŸā§‡āĻŽāϟāĻŋ āϏāĻŽāĻ¸ā§āϤ āĻĒā§āϰāϝāĻŧā§‹āϜāύ⧀āϝāĻŧāϤāĻž āĻĒā§‚āϰāĻŖ āĻ•āϰ⧇āϤāĻžāĻšāϞ⧇ āφāĻŽāĻžāĻĻ⧇āϰ āĻ—ā§āϰāĻžāĻšāĻ• āĻĒāϰāĻŋāώ⧇āĻŦāĻž āĻŦāĻŋāĻ­āĻžāĻ—āϕ⧇ 01977300901, 01977300902 āύāĻŽā§āĻŦāϰ⧇ āĻ•āϞ āĻ•āϰ⧇ āĻŦāĻž āφāĻŽāĻžāĻĻ⧇āϰ āχāύāĻŦāĻ•ā§āϏ āĻ•āϰ⧇ āφāĻĒāύāĻžāϰ āĻĢ⧇āϰāϤ āĻĻ⧇āĻ“āϝāĻŧāĻž āĻļ⧁āϰ⧁ āĻ•āϰāĻž āϝ⧇āϤ⧇ āĻĒāĻžāϰ⧇āĨ¤
 
āĻĒā§āϰāĻ¤ā§āϝāĻžāĻŦāĻ°ā§āϤāύ āĻŦāĻž āĻĒā§āϰāϤāĻŋāĻ¸ā§āĻĨāĻžāĻĒāύ⧇āϰ āĻ•āĻžāϰāĻŖ:
 
     - āϝāĻĻāĻŋ āĻĒā§āϰāĻžāĻĒā§āϤ āĻĒāĻŖā§āϝāϟāĻŋ āĻ•ā§āώāϤāĻŋāĻ—ā§āϰāĻ¸ā§āĻĨ āĻšāϝāĻŧāĻ¤ā§āϰ⧁āϟāĻŋāĻĒā§‚āĻ°ā§āĻŖ āĻŦāĻž āĻŦāĻŋāϤāϰāϪ⧇āϰ āϏāĻŽāϝāĻŧ āϭ⧁āϞ āφāĻ•āĻžāϰ⧇āϰ āĻ…āĻ°ā§āĻĄāĻžāϰ āĻĻ⧇āĻ“āϝāĻŧāĻž āĻšāϝāĻŧāĨ¤
 
     - āĻ…āĻ°ā§āĻĄāĻžāϰāĻ•ā§ƒāϤ āĻĒāĻŖā§āϝāϟāĻŋ āϏāĻ āĻŋāĻ• āĻĒāĻŖā§āϝ āύāĻž āĻšāϞ⧇āĨ¤
 
āĻ—ā§āϰāĻžāĻšāĻ•āϰāĻž āϝāĻ–āύ āϕ⧋āύāĻ“ āĻĒāĻŖā§āϝ āĻĢ⧇āϰāϤ āĻŦāĻž āĻĒā§āϰāϤāĻŋāĻ¸ā§āĻĨāĻžāĻĒāύ⧇āϰ āϜāĻ¨ā§āϝ āĻ…āύ⧁āϰ⧋āϧ āĻ•āϰ⧇āύ āϤāĻ–āύ āύāĻŋāĻ°ā§āĻĻ⧇āĻļāĻŋāĻ•āĻž āĻ…āύ⧁āϏāϰāĻŖ āĻ•āϰāϤ⧇ āĻšāĻŦ⧇:
 
     - āϜ⧁āϤāĻž āĻāĻŦāĻ‚ āĻ¸ā§āϝāĻžāĻ¨ā§āĻĄā§‡āϞ āĻŦā§āϝāϤ⧀āϤ āĻŽāĻšāĻŋāϞāĻžāĻĻ⧇āϰ āϟāĻĒāϏāϞ⧇āĻ—āĻŋāĻ‚āϏāĻĒā§āϝāĻžāĻ¨ā§āϟāϏāĻžāύāĻ—ā§āϞāĻžāϏāĻ—āϝāĻŧāύāĻžāϗ⧁āϞāĻŋāϰ āϜāĻ¨ā§āϝ āϕ⧋āύāĻ“ āĻŦāĻŋāύāĻŋāĻŽāϝāĻŧ āĻāĻŦāĻ‚ āĻŸā§āϰāĻžāϝāĻŧāĻžāϞ āύ⧇āχ⧎
 
     - āϜ⧁āϤāĻž āĻāĻŦāĻ‚ āĻ¸ā§āϝāĻžāĻ¨ā§āĻĄā§‡āϞ āĻŦāĻŋāύāĻŋāĻŽāϝāĻŧ⧇āϰ āϜāĻ¨ā§āϝāϝāĻĻāĻŋ āϕ⧋āύ āĻ—ā§āϰāĻžāĻšāĻ•āϰāĻž āφāĻŽāĻžāĻĻ⧇āϰ āĻ“āϝāĻŧ⧇āĻŦāϏāĻžāχāϟ āĻĨ⧇āϕ⧇ āϤāĻžāĻĻ⧇āϰ āύāĻŋāĻœā§‡āϰ āĻĨ⧇āϕ⧇ āĻ…āĻ°ā§āĻĄāĻžāϰ āĻ•āϰ⧇āύ āϤāĻŦ⧇ āĻĒā§āϰāϤāĻŋāĻ¸ā§āĻĨāĻžāĻĒāύ āϏāĻŽā§āĻ­āĻŦ āĻšāĻŦ⧇ āύāĻž āϝāĻĻāĻŋ āϤāĻžāϰāĻž āĻ…āĻ°ā§āĻĄāĻžāϰ āĻĻ⧇āĻ“āϝāĻŧāĻžāϰ āφāϗ⧇ āφāĻŽāĻžāĻĻ⧇āϰ āĻ—ā§āϰāĻžāĻšāĻ• āĻĒāϰāĻŋāώ⧇āĻŦāĻž āĻŦāĻŋāĻ­āĻžāϗ⧇āϰ āϏāĻžāĻĨ⧇ āĻĒāϰāĻžāĻŽāĻ°ā§āĻļ āĻ•āϰ⧇āĨ¤
 
     - āĻŽā§‚āĻ˛ā§āϝ āĻŸā§āϝāĻžāĻ—āĻŦā§āĻ°ā§āϝāĻžāĻ¨ā§āĻĄ āĻŸā§āϝāĻžāĻ— āĻŦāĻž āĻĒāĻŖā§āϝ⧇āϰ āĻŽāĻ§ā§āϝ⧇ āĻĨāĻžāĻ•āĻž āĻ…āĻ¨ā§āϝ āϕ⧋āύ⧋ āĻŸā§āϝāĻžāĻ— āϕ⧋āύ⧋ āϰāĻŋāϟāĻžāĻ°ā§āύ āĻĻāĻžāĻŦāĻŋāϰ āϜāĻ¨ā§āϝ āĻ…āĻĒāϏāĻžāϰāĻŖ āĻ•āϰāĻž āωāϚāĻŋāϤ āύāϝāĻŧāĨ¤
 
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     - āϜ⧁āϤāĻžāϗ⧁āϞāĻŋ āĻ…āĻŦā§āϝāĻŦāĻšā§ƒāϤāĻĒāϰāĻŋāĻˇā§āĻ•āĻžāϰ āĻāĻŦāĻ‚ āϤāĻžāĻĻ⧇āϰ āφāϏāϞ āĻ…āĻŦāĻ¸ā§āĻĨāĻžāϝāĻŧ āĻāĻŦāĻ‚ āĻĒā§āϝāĻžāϕ⧇āϜāĻŋāĻ‚ āĻĨāĻžāĻ•āϞ⧇ āĻāĻ•āĻŦāĻžāϰ⧇āϰ āϜāĻ¨ā§āϝ āĻŦāĻŋāύāĻŋāĻŽāϝāĻŧ āĻ•āϰāĻž āϝ⧇āϤ⧇ āĻĒāĻžāϰ⧇āĨ¤ āĻŦāĻŋāύāĻŋāĻŽāϝāĻŧ⧇āϰ āϜāĻ¨ā§āϝāĻ—ā§āϰāĻžāĻšāĻ•āĻĻ⧇āϰ āφāĻŽāĻžāĻĻ⧇āϰ āĻ—ā§āϰāĻžāĻšāĻ• āĻĒāϰāĻŋāώ⧇āĻŦāĻž āĻŦāĻŋāĻ­āĻžāĻ—āϕ⧇ 24 āϘāĻ¨ā§āϟāĻžāϰ āĻŽāĻ§ā§āϝ⧇ (āĻĸāĻžāĻ•āĻžāϰ āĻŦāĻžāχāϰ⧇āϜāĻžāύāĻžāϤ⧇ āĻšāĻŦ⧇ āĻāĻŦāĻ‚ āĻ…āĻŦāĻļā§āϝāχ āφāĻŽāĻžāĻĻ⧇āϰ āĻĄā§‡āϞāĻŋāĻ­āĻžāϰāĻŋ āĻŦā§āϝāĻ•ā§āϤāĻŋāϰ (āĻĸāĻžāĻ•āĻžāϰ āĻ­āĻŋāϤāϰ⧇āϏāĻžāĻŽāύ⧇ āĻšā§‡āĻ• āĻ•āϰāϤ⧇ āĻšāĻŦ⧇āĨ¤
 
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Return Policy:

    If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it to The Mall Limited and we'll arrange for a replacement. But some conditions apply. Those are:

    - Order must be checked in front of the delivery person (Inside Dhaka).

    - If you find any defect and you think you need to return the product, inform the “Customer Service Department” as soon as possible along with a picture and return it instantly. (Inside Dhaka)

    - If product is damaged it must be informed immediately while receiving and retuned within 3 days from the day the product has been received. (Outside Dhaka)

    - Product must be intact, however there can be exception (if the product is damaged).

    - Used or Swatched product will not be considered for exchange or refund.

    - If the customer chooses or places an order by themselves and want to return/change the product (except damaged products) the request will not be accepted.

    - And in case of return for exceptional circumstances, customer must pay the transportation cost.

    - Original Invoice must be returned along with the product.

Verification:

    Once we receive your returned product, the product will be forwarded to the Product Development and Inspection Department. It will take 1-2 business days to verify the issue and after verification if it is found that the claim is valid, then the product will be exchanged or money will be refunded.

    If the claim is not valid then The Mall Limited will not be liable to exchange or return the money.



Lifestyle’s Return Policy 

    Procedure to return a product:

    Product must be checked in front of our delivery person (Inside Dhaka) and for outside Dhaka, you will have at most 24 hours after item delivery, to     notify us that you want to return your product. If your item meets all the requirements, your return can be initiated by calling our Customer Service     Department at 01977300901, 01977300902 or inbox us. 

Reasons for returning or replacement:

     If the received product is damaged, defective or ordered incorrect size at the time of delivery.

     If the ordered product is not the right product.

Guidelines need to follow when customers are requesting to return or replace a product:

    - No exchanges and trials for women tops, leggings, pants, sunglasses, jewelry except for shoes and sandals.

    - For exchanging shoes and sandals, if any customers order it from our website on their own then replacement will not be possible except for they consult it with our Customer Service Department before placing order.

    - Price tag, Brand tag or any other tags that were in the product must not remove for any return claims.

    - Product must be intact, however there can be exception (if the product is damaged).
    - Shoes can be exchanged for once if these are unused, clean, and in their original state and packaging. For exchanging, customers need to inform our Customer Service Department within 24 hours (Outside Dhaka) and must be checked in front of our delivery person (Inside Dhaka).

Following information must be given when customers inform to our Customer Service Department:

    -   Order Id

        For any defected product, inform our “Customer Service Department” as soon as possible along with a picture.

    - The reason for the return. 

Verification:

    - Once we receive your returned product, the product will be forwarded to the Product Development and Inspection Department. It will take 2-3 working days to verify the issue and after verification, if it is found that the claim is valid, then the product will be exchanged or money will be refunded.

    - If the claim is not valid then The Mall will not be liable to exchange or return the money.

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